FIRST BLOG FOR EMERGENCY SERVICES! YEAH!
Some days in emergency services are more exciting than others and some days I feel like I’ve helped more people today than I did yesterday. And being able to help a person in need is why I work for the American Red Cross.
Last week a client reminded me why I started out volunteering for the Red Cross and ultimately why I took this job. It started with her neighbor having a fire and her neighbor being sent to the Charleston office for assistance. We have such a great relationship with our community fire departments that this doesn’t happen much; but when it does you have to instantly decide what would be easiest and fastest for the client. In this case, I chose to run out to the scene and assess the damage and come back to the office to do the casework.
When I got to the scene of the fire, I found the neighbor sitting in her car. I introduced myself and spoke with her for a few minutes and got some information about the fire. Thankfully, the fire hadn’t come into her apartment but the fire department pulled the power to her unit, kicked in her backdoor to make sure her home wasn’t on fire and caused some other damage to the home. I asked her if she needed any assistance from the Red Cross and she just asked for some water. It was definitely a hot day and she was just waiting patiently in her car for the landlord to come back out. I gave her my card and told her if the power couldn’t be turned back on today, to give me a call and I would see what I could do and that I would send some water back with her neighbor once I finished the casework.
That afternoon she shows up in the lobby of our office to tell me that the power company has to inspect the wiring before they will turn her power back on and she doesn’t have anywhere to go and she has medicine that she needs to keep refrigerated. She really just wanted to see if we could provide something to keep her medications cool and she would figure out the rest. I explained to her that we couldn’t provide a refrigerator but I could provide her a place to stay for the night. I set her up with a place to stay, got her 2 comfort kits and a few bottles of water.
Before she walked out the door, she turned to me and said “Thank you. You didn’t have to help me but you did and it means so much.” She gave me a big hug and thanked me again and went about her day.
That client reminded me why my job is so important to the community we serve. And at the end of the day, I’m here to help the community I live in. The little things don’t matter, the stress from the overflowing pile of things in my inbox isn’t important at that moment, and that return phone call can wait. I take any chance I can to go the scene of a fire because it’s how I started how my volunteer career with the Red Cross and I don’t think I shouldn’t go to fires because now I get paid to come to the office everyday. Sometimes I need that contact with the community to remind me that this job isn’t all about getting the paperwork done it’s about being there to help your community and show that you care!
I work with some wonderful volunteers who devote numerous hours every week to answering calls, calling volunteers, and responding to fires. Each time the go out they show me how much they care for the people who live here and the Red Cross mission. I am truly thankful for those volunteers!
It’s not every day that I get the “warm fuzzy” from helping a person in need but when I do, it makes all the difference in my day.
This is why I LOVE MY JOB!